We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Jack Arthur and are not fully satisfied, you have:
1. Seven (7) days to contact Jack Arthur about your intent to return the work
2. Three (3) days from the day you contacted Jack Arthur to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please email returns@jackarthur.org to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
Step 4 – Email all shipping details including tracking number to returns@jackarthur.org. Once the piece safely reaches the artist, Jack Arthur will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Jack Arthur is not responsible for undelivered returns.